Greetings all,
I have grown up in this business and can work through most of our projects without written work orders and details to produce a sign. But with new and revolving employees, I am having the troubles of explaining and briefing on every aspect of each order taking up more time than if I do it myself.
To get to the point; I need an industry specific printed form whereas I am able to communicate to the staff as to the project and particulars involved with a written correspondence that is generated by the design / sales to production without all the spoon feeding and baby sitting.
Would anyone have and share a "fill out" form idea?
Thank you,
Tom
Tom, the salesmen should have this written out when producing the quote to the customer. Every facet of the sign from the cabinet, face, illumination to installation should be explained in detail, step by step. This way everyone is on the same page, customer knows exactly what they are purchasing, the design department knowes what to design the shop flows and installation should go without a hitch. That's if all the correct information has been introduced into the quote/workorder.
Good Luck
Go to signcraft.com and order their little packet of 6 forms you can take them to your local printer and have more made, or you can scanned them into your computer and just print out what you need, the packet with shipping is 10 bucks , I think they are priceless
Sign Tracker has a tool called the "Job Tracker" that contains over 40 project managment documents that you only enter the project data one time.
It is very affordable and easy to use.
CLICK THIS LINK TO WATCH THE DEMO AND HAVE A BLAST:
www.sign-tracker.com
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The one thing in this industry is that every step has room for error or quality issues. I am facing this same problem constantly. I think the more clear and consice instruction you give employees the less likely they will make an error. I am considering a database to house step by step instructions for every part (sign) that we need to make. I'm not sure how many processes you are doing but we do nearly every imaginable graphic and fabrication process. There's no possible way that we could fit our processes on one instruction sheet. My thought is this, the brain (person who knows how to make everything) does all the figuring out and planning, enters it into an instructional database and then it is printed and distributed to the producers. It can easily be recycled in the future that way as well.
By the way, yes it takes longer to to explain how to do it but it's supposed to be time saving because hopefully next time you won't have to explain it again (or do it for that matter.) Quality employees will benefit the most from it.